Refund policy

Refund & Returns Policy — Bullion & Precious Metals

Affordable Bullion Ltd operates under UK law and industry‑standard bullion trading practices. Due to the nature of precious metals and live‑market pricing, refunds and returns are strictly limited as outlined below.


1. Bullion & Precious Metal Products (Non‑Returnable)

All investment‑grade bullion and any product containing gold, silver, platinum, or palladium is non‑returnable and non‑refundable once an order has been placed.

This is because:

  • Precious metal prices fluctuate constantly

  • UK Consumer Contracts Regulations exempt bullion from the 14‑day cooling‑off period

  • Bullion is a financial commodity, not a standard retail product

This applies to:

  • Bars and coins (gold, silver, platinum, palladium)

  • Colourised, proof, or collectible bullion

  • Slabbed/graded coins

  • Capsules, tamper‑evident packaging, or sealed items once opened

  • Pre‑orders and custom‑made items


2. Returns for Non‑Bullion Items

Returns are only accepted for non‑bullion accessories (e.g., empty capsules, display boxes) that are:

  • Unused

  • Unopened

  • In original packaging

You must contact us within 14 days of delivery to request a return. Approved returns must be sent back within 14 days. Return postage is the customer’s responsibility unless the item is faulty.


3. Damaged, Incorrect, or Missing Items

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery with:

  • Photos of the packaging

  • Photos of the item(s)

  • Your order number

This is required for insurance and courier investigations.

We will resolve the issue in line with our insured shipping policy.


4. Lost Parcels

A parcel is only considered “lost” once the courier (e.g., Royal Mail) completes their investigation and confirms loss.

Refunds or replacements cannot be issued before this process is completed.


5. Incorrect Address Provided by Customer

Orders shipped to an incorrect or incomplete address supplied by the customer cannot be refunded or replaced.


6. Refund Processing

  • Approved refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • All refunds are issued in GBP, regardless of the original payment currency


7. Non‑Refundable Situations

Refunds are not available for:

  • Market or price fluctuations after purchase

  • Customer remorse or speculative investment losses

  • Delays caused by couriers, postal services, or customs

  • Bullion or precious metal products (as above)


8. Contact for Refund & Return Enquiries

Email: support@affordablebullion.co.uk Hours: Monday–Friday, 9am–5pm GMT